NGCX Asia 2022
16 November, 2022
Equarius Hotel, Sentosa, Singapore
NGCX Asia
The Summit & Expo for Customer Experience Innovators
Transforming CX. Together.
For over 10 years, NGCX has brought together CX innovators to hear inspirational tactical content paired with curated networking.
With a forward-looking agenda, content and unique session formats, NGCX Virtual Summit is designed to help you achieve CX excellence and drive profitability by learning from Asia’s biggest and most innovative companies.
You’ll benefit from practical case studies, peer to peer facilitated networking, over 10 hours of interactive workshops and discussion groups, disruptive strategies, and connections with the top minds at Asia's most successful companies. No commercials. No egos. We cut out the fluff to give you hundreds of strategic takeaways.
“Participants freely opened their minds to share their experiences and challenges they face”
Glenn Richmond Y. Ong
Director Customer Experience
Cebu Pacific Air
“‘Interactivity’ at a virtual summit really did justice to the term!”
Dipu KV
President, Operations, Communities & CX
Bajaj Allianz
“Due to the diverse nature of industries invited, everyone got a well-balanced perspective“
Raj Chaudhuri
VP Operations, CFN Consumer Servicing & JAPA
American Express
2021 Speakers Include
Bi Ying Wong
VP, Customer Experience
Lazada Singapore
Ajit Aras
EVP
Sharp Electronics Singapore
Ron Batisan
VP & Customer Experience Designer
Union Bank of the Philippines
Pakamon Tulyapizitchai
SVP, Head of Digital Transformation
Ngern Tid Lor
Steve Thompsett
Chief Customer Officer APAC
DHL Supply Chain
Jacqueline Teo
Chief Digital Officer
HGC Global Communications
Priya Khanna
Senior Director, Consumer Strategy, Insights & Analytics, Asia & ANZ
PepsiCo
Amos Seet
Regional Customer Experience
DBS Bank
Aisha Stephanie Munaf
Head of Digital Channels & Customer Experience
CIMB Bank Philippines
Vaughn van Bosch
Head of Digital Transformation & Enterprise Agility Lead
Celcom
Sun Loo Yeoh
Head of Digital B2C & Platform
DTAC
Kevin Boezennec
Director, Team Head UX
Bank of Singapore
Ashish Sharma
EVP & Head Customer Service
Vodafone Idea
Millie Gillon
Managing Director & Global Head of Client Experience
Standard Chartered Bank
Ashlyn Rodrigues
Head of Customer Success, Global Clients APAC
LinkedIn
Maria Sit
Chief Client Experience Officer
Sun Life Hong Kong
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Why NGCX Virtual Is Rated #1:
Learn From The Largest CX Speaking Faculty In Asia
You’ll listen to 45+ leading expert CX speakers for an unbiased view of where the future of CX is headed. You’ll hear from CXOs, Heads of CX and those that are in the trenches, doing the work. We cut out the fluff you get at other events to give you tons of actionable strategies to increase your profits. All from the comfort of your own remote office.
The Most Interactive Online Event, Ever
Join your peers for 30+ sessions over two days with multiple tracks and formats to choose from. From 1-to-1 meetings, workshops, matchmaking sessions, roundtables, spotlight on leadership, lunch and learns, virtual happy hours and much more, you’re guaranteed to bump virtual elbows with CX royalty. You’ll build relationships like never before.
Your One-Stop-Shop For Tech Innovation
At our technology showcase, you’re one click away from the most innovative suppliers in the industry. Explore their products, attend 1:1 demos, learn from their experts and get industry leading technology updates. You’ll discover new tech that can help you maximize your online revenues.
Agenda Highlights
Day One
Winning In the New Normal
- Keynote: How to respond to the ever-evolving demands of customers
- Keynote Panel: How can you build back better around a revitalised customer experience?
- Case Study: How to align your brand with purpose, inside and out
- Keynote Panel: How can you build your communications around “who you are” internally to attract your ideal clients?
- Track A: (Main Conference Session) Channel-less CX Mastery + AI and Automation
- Track B: (In-Depth & Interactive) Building Your Ideal CX Tech Stack + User Experience Mastery
- Track C: Personalisation at Scale Debate (In-Depth & interactive) Design Thinking Workshop + Strategic Digital Transformation
Day Two
Be First To The Future
- Keynote: Customer Advocacy as the best form of Loyalty: The game changer for brands
- Question the CXO: Creating a profitable business vs. increasing market share - How can you achieve both sustainably?
- Lightning Talks: How to increase upselling and cross-selling success rates
- Case Study: How to Drive More Revenue with NPS, CSAT, and CES and quantify your feedback data
- Track A: (Main Conference Session) Next Level Personalization + Perfecting Contact Centres
- Track B: (In-Depth & Interactive) Artificial Intelligence THE Critical Enabler + Mobile and 5G
- Track C: (In-Depth & Interactive) Driving Customer Journey Orchestration and Visualisation + Digital Transformation for Pros
The NGCX Community:
Networking, Just A Click Away
Interactive Roundtables
Network, learn and benefit from the shared knowledge and experience of your peers at our interactive roundtables. Choose roundtables based on your interests and share conversations that produce actionable takeaways.
Deep-Dive Workshops
These workshops are designed to teach you the practical skills, techniques, and allow you to seek advice from those who’ve done it all before. You’ll be inspired with ideas that will transform your marketing operation.
Live Chat
From connecting with peers, to asking a speaker that burning question you've been holding on to, live chat is your virtual connection with the NGCX community. Don't be shy, you’re in good company.
Virtual Happy Hours
On the rocks, neat, chilled or however you prefer - our virtual happy hours are best served for those looking to relax after a long day of strategizing. Grab your favorite drink and join us as we cheers to new friends!
One of a Kind Expo Hall
Visit our virtual sponsor booths to explore products, get information, ask questions and demo the industry’s most innovative solutions. You’ll walk away with the tech that will drive your marketing program into the future.
“There was palpable energy and great momentum“
Anila Fredericks
Head of Customer Service Operations
Telstra
“Fantastic line up of speakers and topics”
Mohamad Faezal Bin Othman
Head of Service Improvement
Telekom Malaysia
“It generated quality leads!”
Gwendoline Hecky
Senior Marketing Executive, ANZ & ASIA
Tealium
Building Integrated Campaigns That Align With Your Goals:
Market Research
Access to industry thought leaders through WBR’s world-class summits put us in a unique position to develop an outstanding range of research and content creation opportunities.
Bespoke Roundtables, Webinars & Podcasts
Our clients rave about the quality of the participants and flawless execution they get when partnering with WBR Insights.
Content and Advertising
Leverage the reach and website visitors of our industries and business communities. Identify and target your prospects through tailored campaigns that positions your oganisation as a credible solution partner and keep you front of mind.
Let's Connect & Create A Custom Experience
Hi, I’m Daniel, the Sponsorship Director for NGCX Virtual Summit & Expo. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!
How Our Virtual Events Work
Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!
This event is exclusively for CX executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.
