Speakers
VP, Customer Experience
Lazada Singapore
Globa Head, Online
Lenovo
Head of Digital B2C & Platform
DTAC
Chief Client Experience Officer
Sun Life Hong Kong
Executive Vice President
Sharp Electronics Singapore
VP & Customer Experience Designer
Union Bank of the Philippines
Chief Digital Officer
HGC Global Communications
Head of Digital Transformation & Enterprise Agility Lead
Celcom
Process Improvement Lead, Customer Servicing
DiGi Telecommunications
Chief Customer Officer, APAC
DHL Supply Chain
SVP, Chief Customer & Marketing Officer
Pru Life UK
CEO, Power of CEX, & Former Chief Customer & Marketing Officer
Volkswagen Group Australia
Head, Digital CX & Innovation, Asia, Bancasurrance
Manulife Asia
Director, Team Head UX
Bank of Singapore
Regional Chief Customer Officer
Generali
Head of Customer Service Operations
Telstra
Chief Digital Officer APAC
Saint Gobain
Managing Director & Global Head of Client Experience
Standard Chartered Bank
Group Chief Customer Officer
Dialog Axiata
EVP & Head Customer Service
Vodafone Idea
VP Customer Solutions, APAC & Middle East
Vodafone
Head of Customer Success, Global Clients APAC
LinkedIn
Head of Digital Channels & Customer Experience
CIMB Bank Philippines
Regional Customer Experience
DBS Bank
SVP, Head of Digital Transformation
Ngern Tid Lor
Head of Customer Success, APAC & Japan
Nokia
Head of Customer Centricity
Leapfrog Investments
Group Marketing Director, Packaging and Health & Hygiene, APAC
Dow
Senior Director, Consumer Strategy, Insights & Analytics, Asia & ANZ
PepsiCo
VP & Head of Insights & Data Global Business Line, APAC-ME
Capgemini
Director, Digital Marketing & Transformation, Asia
Manulife
Head of Customer Experience
LOJEL
Head of Business Excellence (AVP)
Insular Life
APAC CX, Marketing & Innovation Director
Kimberly-Clark Professional
President & Head of Operations and Customer Service
Bajaj Allianz General Insurance Company
Business 360 Director, APAC & Japan
Informatica
General Manager, APAC,
Alida
Director, Solution Consulting (ASEAN, HK & India)
Medallia
Senior Marketing Director, APAC
Contentsquare
Director
Retail in Asia (Part of Bluebell)
CEO & Founder
Hehsed Consulting
Founder, CX, OKR & Project Consultant
Asia PMO
Solutions Consultant
Medallia
Inside Solutions Consultant
Medallia