Aisha Stephanie Munaf

Aisha is the Head of Digital Channels and Customer Experience at CIMB Bank Philippines, a multi-awarded digital bank in the Philippines which was launched in December 2018. She joined CIMB Bank Philippines as one of the pioneering team members. In her current role, she handles CIMB Bank Philippines’ digital channels, contact center operations, and oversees the end-to-end CX across all touchpoints. Prior to CIMB Bank Philippines, she worked with CIMB Niaga, Indonesia, as a Corporate Strategic Initiatives Specialist, where she was involved in various strategic projects such as but not limited to, bank-wide cost efficiency, wholesale credit process reengineering, and digitizing internal bank admin and approval processes. She was also part of the pioneering team for CX transformation focus in CIMB Niaga. She graduated as Bachelor of Arts in Psychology from the University of Indonesia and joined CIMB Niaga as a management trainee through The Complete Banker program. During her free time, she volunteers as mentor for Indonesian junior high school and high school students who aspire to start their own start-ups. She is also a licensed Zumba instructor and a professional Indonesian traditional dancer