Ashish Sharma

Ashish is a proficient operations and customereExperience professional with 23+ years of experience. He demonstrated success leading large scale transformational and digital operations initiatives. He is an innovative business leader with strong problem solving and decision-making abilities committed to meeting deadlines and ability to work well under pressure. Ashish is currently working for Vodafone Idea Ltd, where he design and deploy strategies for market leadership achieving superior customer experience with a strong footprint of digital servicing. This role drives digital solutions for customer service enabling remote access for the customers and implement new avenues to provide digital servicing to customers. Part of his role is also to channelise AI based credit & collection models for risk assessment and non-intrusive collection operations and change the business model in the near and long term thereby unlocking efficiencies in cost, experience and customer loyalty. Prior to Vodafone Idea, Ashish worked in Life Insurance Companies in diverse roles including Medical Underwriting & Claims, Operations & Service Excellence, Branch Operations and Customer Experience and in Banking Industry spanning Credit & New Business Operations for Credit Cards division to managing Recoveries and Fraud Control Unit.