Caren Cheng

Caren leads the process improvement team for customer servicing domain in Digi, responsible for strategizing, developing and executing customer care improvement program. Prior to joining Digi, she had over 18 years of working experience in multiple industries across telco, airline, e-commerce and payTV, spanning across technical, business development, debt collection, analytics and digital marketing domain. Her area of emphasis includes agent enablement, process re-engineering and operation efficiency. As a seasoned product manager, she embeds agility and customer-centricity in business process & operation improvement, leveraging on the best practice from both agile and waterfall principals. As a mother of 2 beautiful boys, she enjoy spending time with her children, and energizes herself through daily yoga practice.